Privacy Policy
At Ferndale Movers, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website or use our services. By engaging with our services, you agree to the terms of this policy.
1. Information We Collect
We collect personal information when you engage with our services, request a quote, or visit our website. The types of personal data we may collect include:
- Personal Information: Name, email address, phone number, and physical address.
- Billing Information: Credit/debit card details, billing address, and payment history.
- Service Information: Details about the services you request, such as the type of move (local, long-distance, commercial), pickup and delivery locations, and the size of the move.
- Website Usage Data: Data about your interaction with our website, including IP address, browser type, device information, and browsing behavior.
2. How We Use Your Information
We use the personal information we collect for various purposes, including:
- Providing Services: To fulfill your requests for moving services, process your payments, and deliver your items.
- Customer Support: To respond to inquiries, assist with booking and service issues, and provide customer support.
- Communication: To send you service-related information, confirmations, updates, and promotional materials (if you have opted in to receive such communications).
- Improving Our Services: To enhance our services, website functionality, and overall customer experience by analyzing usage patterns and feedback.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
3. How We Protect Your Information
We implement reasonable technical, administrative, and physical measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These include encryption, firewalls, and secure payment processing systems.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
4. Sharing Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in delivering services, processing payments, or conducting business operations.
- Legal Obligations: We may disclose your information if required to do so by law, regulation, or legal process, or if we believe in good faith that such action is necessary to comply with legal requirements or protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any changes to the ownership or use of your information.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website to enhance user experience, analyze website traffic, and personalize content. Cookies are small files stored on your device that help us remember your preferences and track your behavior on our website.
You can control cookie settings through your browser, but please note that disabling cookies may affect the functionality of our website.
6. Third-Party Links
Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for the content or practices of those sites. We encourage you to read the privacy policies of any third-party website you visit.
7. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to any inaccurate or incomplete personal information.
- Deletion: Request the deletion of your personal information, subject to legal requirements.
- Opt-Out: Unsubscribe from promotional emails or communications at any time by following the unsubscribe instructions in the emails or by contacting us directly.
To exercise these rights, please contact us at the information provided below.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update or change this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with the effective date noted at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Ferndale Movers
Email: info@ferndalemovers.com
Phone: +1 (352) 781-1095
